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“Don’t give your client homework.” That’s become my new mantra regarding our clients. I’m not saying I’m always GOOD at it – but I’m always preaching it to my team (just ask ‘em), and I, in principle, practice this whenever possible. It’s become the thing that sets us apart.
I was working onsite with a client this week. We were making plans for an upcoming project we were working on, and there were many different components to the project to consider. We sort of got off down “into the weeds” a little longer than we should have, and then it occurred to me. We…